Having read Jay Hollywood’s post on why you should hire a freelancer, I felt it reasonable for someone who owns and runs a web design agency to have the right of reply.
Jay opens his post with:
In my experience I would suggest that the idea of hiring a freelancer for your next project is not given much thought, if any at all. After all, you want the experience, and quality that only an established company can provide, right?
You should hire a freelancer for your next project, and I’ll explain why.
Firstly, I think I need to state that there are some awesome freelance guys out there — in fact, I’ve used one or two of them when we either needed some expert consultancy or when we needed to spread our workload. In fact, we’ve created software with one such consultant, Simon Crosby, and the relationship works superbly. A great example of being noded? I’d have said so. However, I also think that there is a current trend for web developers to “go freelancing” and I think this has caused a dilution of the freelancing “gene pool”, making it harder to find the guys who are at the top of their game.
Jay’s first reason? Quality.
The first and foremost reason for hiring a freelancer is the quality of work. A freelancer is useless without a good portfolio, and to maintain clients, a high standard is a continual requirement. A freelancer is directly responsible for every piece of work produced, and every job must be treated as such.
When you work with a freelancer it’s very much “what you see is what you get” – you will have seen their work, and you know they will be the one working on your project. You will be getting the expertise and quality of work that you paid for directly, not that of whoever has been allocated to work on your project.
In short, this is nonsense. The implication being that if you employ a studio/agency, you’ll get a poorer end result as a freelancer has to work harder to keep in work. The second implication is that an agency would charge you Premier League money but turn out a League 2 performance. A studio/agency equally lives and dies by it’s portfolio and equally has to ensure quality work only leaves it’s office. Anything other than quality work kills you — be you a freelancer or an agency.
Jay’s second reason? Communication.
Communication in any business is important to the success of a project. As mentioned above, when you hire a freelancer, you know that you will be dealing with that person 100% of the time – not a sales rep, account manager, designer or secretary. A freelancer must understand every aspect of the project, and as such, the project will not get lost in translation. You can rest assured that you will have a single point of contact from start to finish.
I can only comment on the way we work. We don’t have Account Handlers and we don’t put in place anything which prevents the developer speaking to the client. Yes, we have senior members of the team who are more likely to be involved in leading the project, but the developer talks to the client pretty much daily.
Not much different from a freelancer then, right? Wrong. It’s better — there is a support network in place with an agency as more than one person is in the know.
I could go through the rest of Jay’s post and come up with counter arguments for each one — as well as a counter reason for using an agency/studio. I won’t though — this is already becoming an essay!
Go read the other arguments — they’re here.
I guess the reason the article annoyed me so much is the blinkered approach that “freelance is best” — in fact, this school of thought is visible daily on certain blogs and Twitter accounts.
It’s short sighted — I can see the reason for being a freelancer, I really can. I can see how working from home, being your own boss etc appeals. I can see why for certain projects using a freelancer is the better approach (in fact, I recently turned down a project and passed it to a freelancer). However, in other instances, I can see why the benefits of an agency are critical to both the client and the success of the project. There is room in the world for both.….
Clearly I believe in the agency model — that much is obvious. However, I can see how the two models can co-exist and actually make the industry a better one for clients.
I’m bored of the constant encouragement of developers to go it on their own — I don’t believe it suits everyone. I’m bored of the constant encouragement to use freelancers and to leave the agency model behind.
Maybe I need to change some of the blogs I read and some of the people I follow on Twitter. Or maybe we need to stop being blinkered to the benefits of one another.
Maybe.
{ 8 comments }
Hey James,
Great blog post.
I can understand your frustration, and apologise that my article annoyed you so much. Yes the subjective nature of my blog post was intentional — however the purpose was to create a higher level of awareness for freelancers, break down the misconceptions, and create a level playing field for both freelancers and agencies alike — not to offend those running their own agencies.
Perhaps some of the comments on my post say it better than the post itself — but both freelancers and agencies need to be judged on their previous work. Although my article specifically relates to one side, all of the points in my article can be applied for both good freelancers and good agencies.
Ultimately, my intention was to show that freelancers can compete with an agency in today’s world and I disagree that the implication was that you will get a poorer result from working with an agency.
I appreciate that you have taken the time to respond to my post in such detail — its only through thoughtful criticism and arguments like this that we can develop and provoke a more active community and industry :)
Good job.
Hi Jay,
Thanks for taking the time to reply.
I’m kinda worried that at the moment, younger developers/developers starting out are aiming to become freelancers. I don’t think that’s healthy. Guys like yourself are clearly very talented and I can see why young guys/girls want to be like “you” — however, I don’t think freelancing suits everyone. For every good freelancer I can find, I can find 5 poor ones. I get emails daily asking if we need help/use freelancers and some of them are really weak.
I interviewed last week and his ambition was to be a freelancer. Nothing wrong with that particularly — except the guy would never, ever do it successfully. He simply wasn’t good enough. However, place him in an agency setup, encourage, train and teach him and who knows? Except I’m highly unlikely to spend time and money investing in his development when I know his ambition lies in his own office. Not easy.
I really can see the attraction in freelancing — I even did it for a short while. However, I think the current trend of promoting freelancing as a career path for all is a worrying one. Maybe it’s time for the agencies to start fighting back ;)
I’m really pleased you found the time to reply,
All the best — and I’ll look out for your next post,
JG.
This is a subject I have been giving a lot of thought recently, as a couple of months ago I made the switch from freelancing to agency work, and just the other week made the, quite large, decision to not do either and now find myself working as an in-house designer for a large group of companies, a position I never saw or in fact wanted to see myself in.
For me, it was a decision based on the level of creative freedom. I’m lucky that I work for a group of technology companies, involved in IT support and software development and as such have forward thinking directors who tend to avoid the design by committee situation. I’m also the only in-house designer and was told when I took the role that I would have plenty of time to learn and develop my skills.
I think that’s my point here, each person has different ambitions and ideas, different work flows and processes, and as such the question of freelancing, working for an agency or in house is one that will always attract very different answers depending on who you ask, some work for some, while not at all for others. I think a lot of new designers love the idea of freelancing, which probably explains why they will often aspire to it, but in most cases it probably never happens, and they live out good careers at decent agencies, and as such I don’t think its something you need to be worrying about too much.
As for me, the age old “in 5 years time” question ends in me running my own agency, so watch your back Greenwood! ;)
Ben,
Some good points there — look forward to pitching against Ben Limited!
(Call it Ben Limited, not Limited Ben — first bit of free advice ;) )
J.
James
Firstly, thanks for the name drop and praise!
I can see both sides of the argument. I set myself up as an independent after spending many years doing work for another software house which whilst was very rewarding, was also very frustrating. In the end I wasn’t doing what I wanted to do and didn’t feel that after being there for over 14 years that I had got from it the ownership that I wanted. I wanted to own something, have something tangible for my efforts so went it alone.
I am not, however, a web designer… I provide someting V-E-R-Y different, something that not many do, and very few do well.
I can see having felt this myself that there is a romance in doing your own thing, however, would-be-freelancers beware!…
There are some harsh lessons you need to learn / a reality check you must take into consideration prior to doing it…
1. Doing your own thing must be limited to something that there is a demand for / an acceptance to. Somethimes this is different to the principle of “your own thing”.
2. You have to realise that it is hard to win work, and sometimes hard to get paid.
3. Businesses large or small equate your work to one thing, an asset to which they pay money for. They expect guarantees that it will work and continue to work and that you will be there when something unexpected happens. If it goes wrong, they want some danglies to kick, just as you would want if someone / something let you down.
4. Communication. If you’re going it alone and haven’t done a role with 80% client facing communications, stay in your shell with who you’re with, you won’t survive on your own.. Its a skill that is difficult to learn and you won’t be able to do it straight away.
4. Reputation matters. If you have nothing to show them you will loose out to others.
5. Web design freelancers are ten-a-penny… Its better to pick a market you’ve worked in to start with, focus on doing well in that arena to establish ready income and repeat work, then look at diversifying…
6. There isn’t much romance in the “business end”.. Tax returns, corporation tax rules, PAYE, accounts, invoicing, late payment chasing.…
If you want to go it alone, I would recommend forming a company with like minded people, share the burden and build a network of support and contacts that you can rely on. Or, establish a good working relationship with an agency who need / use freelancers on a regular basis.
I consider myself to be extremely lucky, it all comes down to being in the right place at the right time sometimes. I’ve had lots of work which has resulted in repeat work and a stronger relationship with my clients.
A bit of a ramble I know, but I think I’ve got my points across.
Simon
Top comment — one which all “would-be’s” should probably have a read of.…
J.
Firstly great article and read, both Jays original and James your counter arguments. The comments provided as well are interesting and Simons in particular very insightful.
Secondly, I am sorry to admit I feel I more than likely fit into the “would-be” “gene pool diluting” category you appear (with good reason) not to be overly fond of.
Since graduating university in 07 I have bounced around from job to job. I worked for less than a handful of agencies on temporary freelance basis and as of yet have had little repeat work bar once agency in Hull. This being said I loved my time in these places I learnt a great deal in such a short time, much more than I would have trying to learn and improve solo.
Your statement about the person you interviewed saying who knows what he could have become in an agency atmosphere learning and developing as apposed to a freelance career of mediocre design and web standards. I wish more experienced designer or agencies shared your ideas as putting time and effort investing in someone’s development. Otherwise the world of design may go the way of idiocracy in that one day there will only be would-be designers and poor standards with no hope of improvement.
In my freelance work I spent it doing work for peanuts just to try and build up a portfolio but freelance is not an area a new designer can learn or grow. I can see the attracting from another point of view. You all discussed doing it to be your own boss ect but for myself and many people that I know freelancing was the only option to making a career out of doing something we all love, design, as agencies (or at least the few I have applied to) are not interested in young blood unless they are some sort of savant.
Personally I can see both sides of the argument. I have tried freelancing, but it did not work out, I do not have the right mindset and attitude (right now) to be a freelancer something I can quite happily admit it would do me no good to continue down a road I know I am not strong at. I currently work as an in-house designer, something I am not overly keen on. I miss the lack of creative freedom and having only one subject matter to constantly work with is tiresome.
I have only been in this game for a short while but with so many freelancers out there it is little surprise companies choose to go with the well established agencies.
I may have no right at such a young stage in my design career but I would recommend to all “would-be’s” in my position, learn, work hard and get into an agency. If in 15 or however many years, you want to change and go freelance at least by then you should have the skills, the right knowledge and some contacts. As for me I’m going back to pursuit of that elusive agency job.
I agree with this, and obviously as a freelancer I would say that a freelancer is more viable to small businesses who don’t want to pay agency fees, but at the same time I would not expect blue chip companies to use me over an agency — as it generally comes down to the aura an agency gives, and I suppose in a way security.
Saying that I have beaten many agencies to local contracts in around my stomping ground.
Quantity over quality is also a factor. There are agencies near me who have 20+ designers/developers — but they tend to be more like a factory rather than a creative output. So maybe bottom line is more important to agencies who have more than just 1 person to financial compensate.
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